Return & Refund Policy
Thank you for shopping at Ms-server.com. This policy explains what’s refundable, and when, for digital software licenses.
1. Full Refund — Before Delivery
If your order hasn’t been fulfilled yet (rare — orders are normally processed within minutes), you can cancel and get a full refund at any time before the license key is sent, no reason needed.
2. No Refund — Once The Key Has Been Delivered Or Activated
Because these are digital licenses, delivery counts as the start of performance. By checking the delivery-consent box at checkout, you agree that once the key has been sent to you, you’ve used your right to receive it immediately in exchange for giving up the 14-day withdrawal period that would otherwise apply. This means no refund for change of mind once the key is delivered — and none at all once it’s been activated, since the license is then fully consumed. This does not affect your rights if the key doesn’t work (see below) or if we made an error.
3. Activation Failure
If a key fails to activate for a genuine technical reason, contact support first. We will:
- Issue a replacement key.
- If the replacement also fails and our support team cannot resolve it, refund the order.
We don’t refund before trying a replacement.
4. Always Refunded, Regardless Of Delivery Or Activation
- We sent the wrong product due to an error on our part.
- The key was never received (delivery failure on our end — check spam first).
5. Your EU Right Of Withdrawal
If you’re an EU consumer, you have a 14-day right of withdrawal from the date of your order under the Consumer Rights Directive (2011/83/EU). For digital content like a license key, this right ends once delivery has started with your prior express consent and acknowledgment that you lose it (given via the checkbox at checkout), per Article 16(m) of the Directive. If you did not give that consent, your 14-day right applies as normal.
6. How To Request A Refund
Email support@ms-server.com with your order number. Requests are reviewed within 1 to 3 business days; approved refunds are issued to the original payment method within 24 hours.
Business Name: Dataleb
Phone: +33 6 07 35 86 95
Email: support@ms-server.com
Store Address: 15 Rue Ernest Bailly, 21000 Dijon, France