Return & Refund Policy

Thank you for shopping at Ms-server.com

After receiving the order, you have 30 days to return it by following our policy below.

Please read this policy carefully. Your satisfaction as a customer is very important to us.  If you are not satisfied with your purchase, please review our refund and returns policy below.

1. Eligibility For Refunds

We offer refunds under the following conditions:

• The product key or license was not activated.
• The wrong product was delivered due to an error on our part.
• There was a technical issue preventing product activation, and our support team was unable to resolve it.

2. Non-Refundable Items

Refunds will NOT be issued in the following cases:

• The software has been downloaded and activated successfully.
• The wrong product was purchased due to customer error.
• The request is based on a change of mind or personal preference.

3. How To Request A Refund

To request a refund, please follow these steps:

• Contact Us: Send an email to support@ms-server.com with your order details.
• Provide Proof: Include proof of purchase and a description of the issue.
• Processing Time: Refund requests are reviewed within 1 to 3 business days. If approved, the refund will be processed to the original payment method within 24 Hours.

4. Exchanges

• If you received the wrong product, we will exchange it for the correct one at no additional cost.
• Exchanges must be requested within 8 Hours Maximum.

5. Late Or Missing Refunds

If you haven’t received your refund within the stated timeframe:

If the issue persists, contact us at

Check your bank account.

Contact your payment provider, as it may take time before the refund is officially posted.

Business Name: MS-Server LLC

Phone: +1 (307) 202-4410

Email: support@ms-server.com

Store Address: 15 Rue Ernest Bailly, 21000 Dijon, France State